At KT Apparel Ltd., we are committed to providing fast, reliable, and secure delivery services for all of our jewelry products. Whether you’re purchasing a stunning amethyst necklace, a beautiful aquamarine bracelet, or any other item, we ensure that your order reaches you in perfect condition and in a timely manner.
Please read the following information regarding our delivery service to better understand the shipping options, costs, and delivery timelines available to you.
1. Shipping Locations
We offer nationwide and international shipping to bring our beautiful jewelry collection to customers all over the world. Whether you’re in the United Kingdom or abroad, we will ensure that your jewelry arrives safely.
Domestic Shipping (United Kingdom):
We ship to all locations within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
International Shipping:
We offer shipping to many international destinations. Shipping fees and delivery times are calculated at checkout, based on your shipping address.
2. Shipping Methods and Costs
We offer several shipping options depending on your location and how quickly you’d like to receive your jewelry. Please find the details below:
United Kingdom Shipping Options:
Standard Shipping:
£4.99 (Free for orders over £50)
Delivery time: 3-5 business days (within the UK)Express Shipping:
£7.99
Delivery time: 1-2 business days
International Shipping Options:
Standard International Shipping:
From £9.99 (depending on destination)
Delivery time: 7-14 business days
Please note: customs fees may apply based on the country of delivery, and these fees are the responsibility of the customer.Express International Shipping:
From £19.99 (depending on destination)
Delivery time: 3-7 business days
Please note: customs fees may apply.
3. Processing Time
Order Processing: All orders are processed within 1-2 business days after the order is placed.
Orders placed after 4:00 PM (GMT) will be processed the next business day.
Orders placed on weekends or public holidays will be processed on the next available business day.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to follow your package’s journey via the respective courier’s website.
If you haven’t received your tracking number or need assistance with tracking, please feel free to contact us at payment@katiewear.com.
5. Packaging
We take great care in packaging your jewelry to ensure it reaches you in perfect condition. All jewelry is packaged in high-quality boxes to protect the pieces during transit. If you are purchasing a gift, you can opt for gift wrapping at checkout for a special presentation.
6. Delivery Delays
While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, customs clearance, or courier delays. If there is a delay with your delivery, we will notify you as soon as possible.
7. Missing or Damaged Items
If your order arrives damaged or you believe that an item is missing, please contact us immediately at payment@katiewear.com. Please provide your order number and any relevant photos of the damaged items, and we will arrange for a replacement or refund in accordance with our Returns & Exchanges Policy.
8. Customs and Duties (International Orders)
For international orders, customs duties and taxes may apply once the package reaches your country. These charges are not included in the cost of shipping and are the responsibility of the recipient. Please check with your local customs office for further information.
9. Delivery to P.O. Boxes
We currently do not deliver to P.O. Box addresses. Please ensure that your shipping address is a valid residential or business address.
10. Address Accuracy
It is important that you provide a complete and accurate shipping address to avoid delays. KT Apparel Ltd. is not responsible for delays or issues caused by incorrect or incomplete addresses provided during checkout.
11. Questions or Concerns
If you have any questions or concerns regarding your order, shipping, or delivery, please don’t hesitate to reach out to our customer service team. We are here to help and ensure your experience is as smooth as possible.
Email: payment@katiewear.com
Phone: +44 7476 861538
Thank you for shopping with KT Apparel Ltd.. We hope you enjoy your new jewelry!